FAQ

No, all you need is an email address. We HIGHLY recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that well suits you.

Yes, you might be able to cancel some items before we prepare your order. Just head to 'My Orders', or click here if you placed an order as a guest. We can't add items to an existing order, but you can place a new order for any additional pieces. You can find more info in our Return & Refunds Policy.

If you pay by debit card or PayPal, FARFETCH will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.

Refunds are processed via the original payment method and will normally appear within 10 business days, depending on your payment provider. You can follow the progress of your package with our courier using the tracking number assigned to your Returns Label. As soon as it's accepted by our partner we will send an email to confirm your refund. Remember to check your return meets the conditions of our Returns & Refunds Policy.